Tips for ‘Hooking’ the Client:

The first week is the most important! We want you to build trust, so:

  • Don’t be late or cancel appointments and focus on the client's needs. 
  • Encourage clients to interact with you, ideally messaging daily! 
  • Be prepared to invest about one hours in a new client their first week and about 10-20 minutes per client per following week. 

Coaching Style

Coaching style can very from coach-to-coach, but generally we recommend the following:

  • Send very supportive messages, encouraging communication and information from the client
  • Ask lots of open-ended questions and tailor messages and health plans accordingly!
  • Make a client's schedule every week.
  • Ask for feedback and listen to the clients needs, customizing their plan and supporting them accordingly. 
  • Remind clients to let you know about scheduling conflicts and challenges such as business travel or weekend plans.
  • Instead of short, cold messages, use the Messaging feed to get to know clients, invite them share their needs, and solidify a personal connection. 
  • Review all feedback before making changes
  • Personalize as much as possible 

Tips for an on-going, strong client experience:

  1. For Premium clients, coaches should schedule a follow-up video chat to check in how things are going every 1-2 weeks.
  2. Celebrate milestones: One of the best aspects of having a coach is that they celebrate with you! Congratulate your clients when they have reached milestones or been particularly active that week! 
  3. Review goals: We need to continue to motivate and challenge clients, keeping them active and engaged! Measure and feel how they react on training and the progress that they are seeing. We recommend a check in to reevaluate goals and general activities every month to keep the progress going!
  4. Remember: It's all about the client! Frequent check-ins, quick response times and supportive messages are all essential to strong coaching and thus, excellent client experience. 
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