Tips for ‘Hooking’ the Client
The first week is the most important! We want you to build trust, so:
Don’t be late or cancel appointments and focus on the client's needs.
Encourage clients to interact with you, ideally messaging daily!
Be prepared to invest about one hours in a new client their first week and about 10-20 minutes per client per following week.
Coaching style can very from coach-to-coach, but generally we recommend the following:
Send very supportive messages, encouraging communication and information from the client
Ask lots of open-ended questions and tailor messages and health plans accordingly!
Make a client's schedule every week.
Ask for feedback and listen to the clients needs, customizing their plan and supporting them accordingly.
Remind clients to let you know about scheduling conflicts and challenges such as business travel or weekend plans.
Instead of short, cold messages, use the Messaging feed to get to know clients, invite them share their needs, and solidify a personal connection.
Review all feedback before making changes
Personalize as much as possible
Tips for an On-going, Strong Client Experience
For Premium clients, coaches should schedule a follow-up video chat to check in how things are going every 1-2 weeks.
Celebrate milestones: One of the best aspects of having a coach is that they celebrate with you! Congratulate your clients when they have reached milestones or been particularly active that week!
Review goals: We need to continue to motivate and challenge clients, keeping them active and engaged! Measure and feel how they react on training and the progress that they are seeing. We recommend a check in to reevaluate goals and general activities every month to keep the progress going!
Remember: It's all about the client!! Frequent check-ins, quick response times and supportive messages are all essential to strong coaching and thus, excellent client experience.